Terms & Conditions

1. About Haathkaari

Haathkaari is a contemporary Indian brand inspired by traditional craftsmanship, distinctive fabrics, prints, textures and Indian design, reinterpreted through modern and contemporary silhouettes.

Our products may feature variations in fabric, print, texture, colour and finish. These characteristics may occur naturally due to the nature of handcrafted and fabric-based products.

2. Website Usage

You may use this website for lawful purposes only. You agree not to misuse the website, attempt to gain unauthorised access, interfere with its operation or use its content for unlawful purposes.

3. Product Information

We make reasonable efforts to display our products, photographs, colours, descriptions and measurements as accurately as possible.

However, colours may appear slightly different depending on your device, screen settings, lighting and photography conditions.

Minor variations in handcrafted fabrics, prints, embroidery, texture or finishing may naturally occur and should not necessarily be considered defects.

4. Size & Measurements

Customers are responsible for selecting the correct size before placing an order.

Please carefully check the size chart and measurements available on the relevant product page before purchasing.

Incorrect size selection by the customer does not qualify for a return, exchange or refund under our current policy.

5. Placing an Order

When you place an order on our website, you are making an offer to purchase the selected product or products.

An order confirmation may be sent to your registered email address or WhatsApp/contact details after the order has been successfully placed.

Haathkaari reserves the right to cancel an order in circumstances such as product unavailability, pricing errors, payment issues, suspected fraudulent activity or other unforeseen circumstances.

6. Pricing & Payments

All product prices displayed on the website are subject to change without prior notice.

We make reasonable efforts to ensure that product prices and information displayed on the website are accurate. In the event of an obvious pricing or technical error, Haathkaari reserves the right to correct the error and, where applicable, cancel the affected order.

Orders must be paid for using the payment methods made available on the website.

7. Shipping & Delivery

We aim to deliver orders within 5–7 working days after the order has been processed.

Once your order has been shipped from our warehouse, you will receive shipping and tracking information through WhatsApp or email.

Delivery timelines may occasionally be affected by circumstances outside our control, including courier delays, weather conditions, public holidays or other unforeseen circumstances.

We currently offer free shipping on orders as specified on our website.

8. Returns, Exchanges & Refunds

All orders placed through Haathkaari are considered final.

We currently do not offer returns, exchanges or refunds for orders, including cases involving change of mind, incorrect size selection or personal preference.

Customers are therefore requested to carefully review product information and size measurements before placing an order.

Please refer to our separate Return & Refund Policy for further information.

9. Order Cancellation

Once an order has been successfully placed, cancellation may not be possible.

Please carefully review your product, size, shipping address and other order details before completing your purchase.

10. Product Availability

Product availability may change without prior notice. Some products may be available in limited quantities.

If a product becomes unavailable after an order has been placed due to an unforeseen inventory or production issue, we may contact you regarding the order.

11. Promotions & Discount Codes

Promotional offers, discount codes and special campaigns may be subject to specific terms, validity periods and eligibility requirements.

Unless specifically stated otherwise, multiple promotional offers or discount codes cannot be combined.

Haathkaari reserves the right to modify, suspend or withdraw promotional offers at any time.

12. Intellectual Property

All website content including the Haathkaari name, logo, photographs, product images, graphics, text, designs, videos and other visual or written material is owned by or licensed to Haathkaari unless otherwise stated.

Such content may not be copied, reproduced, distributed, modified or commercially used without prior written permission.

13. Customer Information

Customers are responsible for providing accurate information while placing an order, including their name, phone number, email address and shipping address.

Haathkaari cannot be held responsible for delivery issues resulting from incorrect or incomplete information provided by the customer.

14. Website Availability

We aim to keep our website available and functioning properly. However, temporary interruptions may occur due to maintenance, technical problems, hosting issues, internet disruptions or circumstances beyond our control.

15. Changes to These Terms

Haathkaari reserves the right to update, modify or change these Terms & Conditions from time to time.

Any updated version will be published on this page. Customers are encouraged to review these terms periodically.

16. Contact Us

If you have any questions regarding these Terms & Conditions, your order or any other website-related matter, please contact the Haathkaari team through the contact details provided on our website.