Privacy Policy

1. Information We Collect

When you browse our website, create an account, place an order, contact us or otherwise interact with Haathkaari, we may collect information that you provide directly to us.

Information you may provide

• Name
• Phone number
• Email address
• Billing address
• Shipping address
• Order and purchase details
• Information provided through customer support
• Any other information you voluntarily provide to us

2. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Depending on the payment method used, your payment information may be processed directly by the relevant payment gateway or financial institution.

Haathkaari does not intend to store complete debit card, credit card or banking credentials on its own servers. Payment information may be handled by the applicable payment service provider according to its own privacy policy and security practices.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Approximate usage information
• Website interaction information

This information may be used to maintain website security, improve website performance and understand how visitors interact with our website.

4. Cookies & Similar Technologies

Haathkaari may use cookies and similar technologies to improve website functionality, remember preferences, maintain shopping cart functionality and understand website usage.

Cookies may also be used by certain third-party services that operate on our website.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. How We Use Your Information

Information collected by Haathkaari may be used for the following purposes:

• Processing and fulfilling orders
• Delivering products to you
• Providing order and shipping updates
• Communicating with you regarding your order
• Responding to customer enquiries
• Providing customer support
• Improving our website and services
• Preventing fraud and misuse
• Maintaining website security
• Managing promotions and offers
• Sending marketing communications where permitted

6. WhatsApp & Email Communication

If you provide your phone number or email address while placing an order, we may use these details to communicate important information relating to your order.

This may include order confirmation, shipping updates, tracking information, delivery-related communication or customer support.

Where applicable, promotional or marketing communications may be sent in accordance with applicable requirements and your communication preferences.

7. Sharing Your Information

We do not sell or rent your personal information as a business practice.

We may share relevant information with trusted third-party service providers when necessary to operate our business and fulfil your order.

These parties may include:

• Payment processing providers
• Shipping and courier partners
• Website hosting and technology providers
• Analytics and website service providers
• Customer communication service providers
• Professional or legal service providers where required

Such information is shared only to the extent reasonably necessary for the relevant service or purpose.

8. Legal & Regulatory Requirements

We may disclose personal information where required to do so by applicable law, regulation, legal process or governmental authority.

Information may also be disclosed where reasonably necessary to protect the rights, property or security of Haathkaari, our customers or others.

9. Data Security

We take reasonable steps to protect the information provided to us from unauthorised access, misuse, loss, alteration or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.

10. Data Retention

We may retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide services, maintain business and transaction records, comply with legal obligations, resolve disputes and enforce our agreements.

11. Third-Party Websites & Services

Our website may contain links to third-party websites, services or platforms.

Haathkaari is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any third-party service before providing personal information.

12. Marketing Communications

Where permitted, we may use your contact information to send updates about products, launches, offers or other Haathkaari communications.

You may request to stop receiving promotional communications by contacting us or by using an available unsubscribe option where provided.

Please note that you may still receive essential transactional communications relating to your orders.

13. Your Privacy Choices

Depending on applicable law, you may have rights relating to your personal information, including the ability to request access, correction or deletion of certain information.

Requests can be made using the contact details provided below. We may need to verify your identity before processing certain requests.

14. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent where required by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

15. Changes to This Privacy Policy

Haathkaari may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services or applicable requirements.

Any updated version will be published on this page. We encourage you to review this page periodically.

16. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the way your personal information is handled, please contact the Haathkaari team through the contact details provided on our website.

Email: support@haathkaari.com

Phone / WhatsApp: 8826844166